36 MONTHS WARRANTY
36 MONTHS WARRANTY
Free Pick-Up Service
For our RT4 bait boat´s, we offer a warranty of 36 months!
Naturally, we guarantee even After the warranty period the availability of spare parts and a fast and cost-effective service for at least 12 months after this period.
Should your Carplounge product have a defect and we are not able to help you via phone, we organise a free of charge, during the time of the warranty, a return label for you to return the product at your own convenience. As with the new boat production, individual tasks will be handled by specialists with many years of experience and the boats will be test-driven intensively on the lake afterwards.
If a boat needs to be returned to Germany for whatever reason, the following applies. Since we do not just promise reliability, we are the only bait boat manufacturer that offers a mobility guarantee for all RT4´s which are ordered from new. If something does not work and it is likely that the problem is not resolved within 28 working days (Subject to Holiday periods), we will provide you free of charge a replacement loan boat till your boat is returned! Thus, you always stay mobile!
Shipping times are not calculated into these periods, as they can vary too much to accurately calculate.
UK Store & Service in Basildon / Essex
We also have a UK store where repairs and upgrades are also carried out. If the repair or upgrade can be done in the uk, the turnaround time is 14 days or less, depending on holiday periods etc. We also add on to the warranty period the days the boat is away for repairs only, if more than 28 working days have been exceeded because it was repaired in Germany.
Our service department consists of 8 fulltime technicians in Germany, and two in the UK who take an average of 4-6 days to do refurbishments, upgrades or repairs where possible. With this we also set ourself apart from other manufacturers which our customers confirm regularly.
Our new, highly modern service EDP-system has been supporting our employees on their quest for an even more efficient handling of all products sent in for service. Thanks to this optimization and the additional employees we have already been able to reduce our average handling time from 20-30 days to now 5-15 working days.